Returns and Exchanges

HockeyDogs wants you to be completely satisfied with your purchase!  When you receive your order, please inspect all merchandise for any defects or poor workmanship.  If you are not satisfied with your purchase, we ask that you return it unused and in the original packaging within 15 days for replacement or refund.  If we deem that the item had been used or damaged, a refund will be denied.  Sharpened skates and visors that have been cleaned or damaged by screwing it onto your helmet will not be accepted.  Do not sharpen skates until you are sure they fit!  In addition, please try skates on indoors and on carpet.  Any skates that are returned with damaged steel or used wheels will be denied.  Due to the nature of the item, cups, supports, jocks, jock shorts and pelvic protectors cannot be returned or exchanged. Custom orders, special orders, team orders or special accomodations cannot be returned or exchanged.  Any clearance or closeout items cannot be returned or exchanged.  Clearance and/or closeout items are final sales!

All items sold at HockeyDogs.com are brand-new and first quality (unless otherwise specified).  Please do not attach or tape any shipping label directly on a skate box or shoe box.  Doing so will result in the exchange being denied.  Please do not use a skate box or shoe box as your shipping box.  Doing so will result in the exchange being denied.  We do not sell used merchandise and we do not want to give other customers the impression that we do by the sight of used packaging.

All returns are subject to a 15% re-stocking fee plus the original cost of shipping.  *NOTE:  The original cost of shipping will be charged to the customer even if the original shipping was free.  (Example:  If a customer places an order that qualifies for free shipping, the customer will receive a refund for the original cost of the returned item minus the 15% re-stocking fee and the original cost of shipping.)

To return or exchange an order, you must first call (562) 799-5554 or email info@hockeydogs.com for a Return Authorization Number.  Packages will not be accepted without a return authorization number.  A re-stocking fee of 15% will apply to all returned merchandise.  No re-stocking fee is applied to defective or shipped in error products reported within the time limits provided.  Sorry, but HockeyDogs can not refund shipping charges.  Please make sure that you order the right size. We cannot accept any parcels marked freight collect or COD.  If you choose to exchange an item, the 15% re-stocking fee will be waived, however, we cannot refund shipping charges and you will be charged for shipping when the exchanged item is shipped out to you.  Exchanged orders can be handled two ways: When we receive the returned item, the exchanged item will be shipped out to you.  If you need the exchanged item quickly, we can ship the new item out immediately.  Your credit card will be charged for the new item and when the returned item is received, we will refund the returned item value to your credit card. 

Return Items To:

Used Equipment

Used equipment cannot be returned unless it is deemed defective according to the manufacturer's warranty.

Damaged Goods

If you receive damaged goods in shipment, please place a claim with the delivery service immediately.  HockeyDogs is not responsible for damages caused during shipment.

Manufacturer Defect

If you receive an item that is deemed defective according to the manufacturer's warranty, please contact the manufacturer directly.

Returned Product Value

If an item is purchased at regular price and returned later when that item has been placed on sale or close-out, or should the price be lowered for any other reason, you may receive the lower amount as credit.

HockeyDogs IS NOT RESPONSIBLE FOR MISPRINTS OR INACCURATE REPRESENTATION OF PRICE OR PRODUCT.